FAQ
Can I order a special size?
Working in custom manufacturing is extremely enjoyable for us. Share with us the size you want. We can work out a special price for you.
My order is damaged in shipping, what can I do?
We have taken all necessary precautions to ensure that your order reaches you safely. If your map is damaged in any way, please make a report and inform us. We will deliver your new map to you as soon as possible.
Do you provide home delivery service for all products?
We deliver your order by cargo to anywhere you want. We cover the maps you order with a special stretch film and put them in a styrofoam box that we have specially prepared. We place this box in a corrugated cardboard box, thus ensuring that it reaches you extremely safely.
I want to give my order as a gift to someone I love very much, can I create a message card?
You can send your message by contacting us at zmapdesign@gmail.com. We can create a message card to the recipient for you.
I want to mark a point on the map, can you help me?
We can mark an important place for you on any street you want on your map. For this purpose, if you share the street name with us, we can mark that point. We have special symbols for this: house, heart, you are here or we can use a pin.
What is the material you use?
We design our maps from high quality wooden plywood. We use natural looking wooden planks in the water and land layers. We use MDF plate on the layer where the streets and avenues we cut are located. Each layer thickness is 3mm. The frame consists of solid wooden slats.
How do I track the cargo of my order?
We share the shipment number with you after your order is shipped. You can get information about your cargo from the tracking page of the relevant company.
Can I create my map in different colors?
We also prepare maps in different colors, like the examples in our store. You must specify this when placing an order.